How to Resolve Conflict at Work? - SLA Soft Skills Training Programme in Chennai

Conflict is very common in office environments. When deadlines are tight, customer satisfaction has to be met, then there are bound to be conflicts. Let us look at few suggestions for conflict resolution. 

 

Suggestions for Conflict Resolution:

1. Start with the points you all agree on. This sets a positive foundation of agreement to build upon.

2. Can you all agree that the outcome you want is for the highest good of everyone concerned?

3. Are you willing, if necessary, to set aside your personal interests for the highest good of everyone concerned?

4. Can you allow yourself to admit you are wrong? And/or admit that you hadn’t seen the situation from the other person’s point of view?

5. Are you speaking from wisdom or from self-centered ego?

6. Do you want to be right, or be happy?

7. Before starting a conflict resolution be at peace within yourself. If you are at peace you are more likely to manifest a positive outcome.

At SLA IT Employment Training Company, we groom students to resolve conflict and communicate effectively. For more details visit SLA Soft Skills Training Programme in Chennai or dial (91 44) 4200 5050/90.